Visitor
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2 Messages
Need home technician- cannot receive calls
Hello, I live with my elderly mother who needs phone service as soon as possible. We upgraded our router and once we replaced it with the new gateway, we no longer can receive phone calls. The phone goes directly to voicemail with no other options for making calls or receiving calls it has been out for over a month. I need urgent support and someone to come look at the cables coming into her apartment in a high-rise building
XfinityChelseaB
Official Employee
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2.1K Messages
7 hours ago
Hello @user_x477ep, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_x477ep
Visitor
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2 Messages
5 hours ago
I am not able to do the steps you requested to submit a direct email. I don’t have the icon at the top right of the page. Can you call me or I call and speak to a person
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