Need help

Hey there user_1t80qm 👋 I appreciate you being an active member of our community with your post, and you're in the right place for help! One thing we pride ourselves on is being as transparent with your services as possible, and that includes the details enclosed in any formal service agreement you authorize, so the last thing we want is for there to be any confusion about what was agreed to. Even as a corporate team, we cannot manually change the terms of any services already approved by you retroactively, but we’re happy to answer any additional questions you have or help make changes that best fit your needs 👍 To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum