Visitor
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1 Message
Need help
Xfinity turned my wifi off. My mother and father path passed away in 7 months and I’ve been handing everything alone. I had a payment arrangement scheduled for the 13th of February and they still turned my services off and won’t let me make a new one please help I’m unable to get to a store
XfinityChristy
Official Employee
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2.7K Messages
4 hours ago
user_bk3an9 I am so incredibly sorry to hear about the loss of your mother and father. To lose both parents in such a short span of time is an unimaginable weight to carry, and I can only imagine how overwhelming it has been to handle everything on your own. Please accept my deepest condolences. While our automated systems trigger service interruptions when a payment arrangement isn't met, I would like to look into your account to see what current options are available to help get your services back up and running. To get started, please send us a Direct Message with the following information:
Your Full Name
The Service Address associated with your account
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
We'll be looking out for your message.
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EG
Expert
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115.6K Messages
3 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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