Visitor
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5 Messages
NEED HELP!!!
I have been having on and off internet service for over a week. I used the AI assistant. I was told they detected no signal coming into my house. An appointment was scheduled for tomorrow. When I left my house this morning, I had ZERO internet. None of the TVs were working. A few hours later, I get a text that my appointment has been cancelled (oh yeah and this was not the first time, this has happened in the past). I called my son to check the TVs and we had NO service still. So, since I am not able to talk to a person, I went back through AI Assistant to get no answer except it has to be my TVs or devices, not an Xfinity issue. REALLY! I have had to reboot the modem over 6 times in the last 5 days. There is obviously a problem.
user_b53228
Visitor
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5 Messages
15 days ago
The AI Assistant reset my modem. It looked like the TVs were going to connect but then nothing happens.
[Image removed: "Contained MAC addresses"]
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XfinityThomasA
Official Employee
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2.5K Messages
15 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_b53228
Visitor
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5 Messages
15 days ago
Thabk you for the suggestions. I was finally able to connect with a person to talk to. She split my wifi, and after resetting all of my devices to the new wifi name, they are working. Fingers crossed they stay working.
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