Visitor
•
1 Message
Need Help With Refer-a-Friend Reward
My Refer-a-Friend reward was incorrectly marked “Disqualified – Disconnected” after I moved my Xfinity service. I never discontinued service and believe this is an account-linking issue.
Could an Xfinity representative please help me review this? I can provide the details via DM. Thank you.
XfinityThomasC
Official Employee
•
3.6K Messages
22 minutes ago
Hello, @user_jr2xgb happy to help you review your eligibility for the refer a friend program. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0