Visitor
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1 Message
Need help with packages
I tried to add the "More Sports and Entertainment" package for redzone as well as the Peacock, Netflix, HBO Max streaming service bundle. I see my Peacock, Netflix, and HBO Max streaming services set up but I do not see the More Sports and Entertainment package. Can I speak to a human about this?
EG
Expert
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120.9K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMelinda
Official Employee
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329 Messages
27 minutes ago
Hello @Jlunsk, and thank you for posting on our Xfinity Community Forum. We understand how frustrating it is to see your Peacock, Netflix, and HBO Max services active but not the More Sports & Entertainment package.
Are you still unable to see the More Sports & Entertainment package on your account? If a channel package is missing, it may not have been fully added to the subscription or may need to be selected again. You can review your services and confirm it was included with your order.
This article may help: https://www.xfinity.com/support/articles/x1-channel-not-included-error.
Let us know what you're seeing, and we'll be happy to help further!
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