Visitor
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1 Message
Need help with loyalty pricing for 1 Gig Internet
I’ve been an Xfinity customer for several years, including at my previous address before moving to my current service address in 2023.
I currently have 1 Gig Internet and Xfinity Home Security. My current 1 Gig promotional rate expires September 22, 2026.
I’d like to stay with Xfinity, but I’m looking for the best available loyalty/retention pricing for my existing services before that promotion expires. I’m not interested in adding mobile service or an Apple Watch.
Could an Xfinity representative please review my account and let me know what options are available?
EG
Expert
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120.2K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.6K Messages
33 minutes ago
Thank you for reaching out and for being a loyal Xfinity customer over the years, @user_exfpvn . We appreciate the opportunity to review your account and see what options may be available before your current promotion expires. Please send us a DM with your full first and last name, along with your complete service address. Once we have your account pulled up, we'll be happy to review your current services and any promotional offers that may fit your needs. 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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