1 Message

Tue, May 11, 2021 7:50 PM

Need help with getting internet service

I have been trying for several months to get internet service to a home that has never had service.  The latest is that a line needs to be placed under the driveway into the house.  I have conflicting information that the utilities have been marked.  I spoke with someone yesterday that PROMISED me that someone would call me within 24 hours to set up the appointment to do the work.  The 24 hours was up at 11:00 this morning and it is now 4:00 in the afternoon.  I did try calling this morning, only to be transferred by a live person to the automated line, which then hung up on me.  I do have a ticket number.  I feel I am being more than patient.  Every person I have talked with has been very nice, but I need action!!!





87.2K Messages

1 m ago

Concern moved here for greater exposure to actual Comcast employees. 

Official Employee


2.4K Messages

1 m ago

Thank you for posting to our forums, @user_2969d6


We can look into helping you in regards to getting internet service. Can you please private message our support handle "Xfinity Support", through our peer to peer chat? Please send over the the ticket number, full name, and service address. 


The new messaging system can be access from the home forums page. 


Gold Problem Solver


22.4K Messages

1 m ago

To send a message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  •  - An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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