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colincmoy
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Sunday, June 7th, 2026 12:18 AM

Need help with flush-mounted xFi Gateway hardware access

I recently moved into an apartment at AVA Esterra Park that comes with a pre-installed Xfinity xFi Gateway. The unit is flush-mounted tightly to the wall on a bracket, which completely blocks access to the Ethernet ports on the back. I need to connect my PC via Ethernet, but I cannot access these ports without risking damage to the device. I already contacted my building maintenance, and they confirmed they do not work on this equipment. Could an Xfinity technician please come out to assist with unmounting/re-positioning the gateway so I can access the Ethernet ports?

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8 hours ago

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XfinityAbby

Official Employee

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920 Messages

8 hours ago

Hello @colincmoy thank you for reaching out on our community forum. I understand how important it is to make sure that you have access to those ethernet ports. I would like to assist you with this. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 
 
 

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