1 Message
Need help with downed wire
I would like to report a downed cable wire that has left us without wifi and laying outside on the street in front of our house. I have been unable to get in contact with an agent. I am in urgent need to see if someone is able to come help assist with this.
XfinityAdrienne
Official Employee
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1.2K Messages
7 months ago
Hey there, user_wq667q! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
We can certainly take a look into the account, and ensure we get everything resolved with the connection and the line. I will continue with you in DM for the account specific details to get everything scheduled.
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