Need help with collections issues

Hello,

I am requesting assistance regarding a Comcast/Xfinity collection account that was placed with Valor Intelligent Processing for approximately $185.

I have already returned the Comcast equipment associated with the account.

Prior to resolving the balance, I contacted Xfinity and specifically asked whether resolving the account would result in the collection being removed from my credit report.

During that call, I was advised by an Xfinity representative that once the equipment was returned and the balance resolved, Xfinity would notify the collection agency and the item would be removed from my credit report.

I have a recording and transcript of that conversation.

The collection has now appeared on my TransUnion credit report, and I am requesting a review of the account, the equipment return, and the information provided by the Xfinity representative.

I would appreciate escalation to the appropriate department that can review the call recording and provide written clarification regarding the reporting status of this account and any corrective action available.

Thank you,