TMG211's profile

Contributor

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65 Messages

Monday, January 19th, 2026 9:24 PM

Need help with changing plan and cutting cost

My tv/internet plan has increased about $26 monthly.  I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more.  The tv boxes are $14 and we have 4 - $56 for them alone is crazy!  We are at the mercy of Comcast unless we go streaming only, which I hesitate to do.  Can someone help me directly with this?  I've been a Comcast customer for 4 years! Thanks!

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Official Employee

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2.6K Messages

2 hours ago

 

TMG211 Thank you for reaching out to my team so we can explore new promotions that meet your household needs while staying within budget. I'll ask a few questions and use that to make a good recommendation for you, and we'll start with TV service. What channels are must haves for you? You can view our new channel lineups side-by-side here.

 

Contributor

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65 Messages

When I click on the link for channel lineups I get this message:  400 Bad Request
Request Header Or Cookie Too Large

Contributor

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65 Messages

@XfinityEmilyB​ Okay, I was finally able to get the link to work!  The Select 210 and Signature 219 interest me.  Thank you!

Official Employee

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2.6K Messages

 

TMG211 I appreciate you giving that a try. Are you able to copy and paste this link: https://www.xfinity.com/learn/channel-lineup into your browser? You can also clear cache and cookies in your browser settings to see if you can resolve the error. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Contributor

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65 Messages

@XfinityEmilyB   I was able to get the link to work.  The Select 210 and Signature 219 interest me.  Thank you!

(edited)

Official Employee

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2.6K Messages

 

TMG211 Awesome, I'm glad you got it to work! It sounds like you are seeing our legacy plans and we have new options available. Please log out of your Xfinity account, follow the link, type your address into the search bar, and then click on "moving here as a new customer" to see our updated channel lineups. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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65 Messages

2 hours ago

Also I meant to say I've been a customer for 40 years - NOT 4! ;-)

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