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user_bspxid
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Sunday, December 21st, 2025 1:53 PM

need help with cable card

I am having issues pairing my cable card with a host id. Could an official xfinity support team member please invite me to direct message? 

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user_bspxid

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5 hours ago

My cable card is paired with the wrong host id..

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XfinityEricB

Official Employee

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2.8K Messages

 

user_bspxid Thanks for reaching out about your cable card pairing issue. I would be happy to help in any way I can. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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EG

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1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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