Need help with buried line install

Hello,

I have been waiting on a buried line installation for 78 days. My internet is not able to be set up without the buried line. I have not had service for 78 days, despite Xfinity continuing to send me the bill (and call to remind me about my past due balance). Is there anyone who can help me get my internet set up? Would it be possible to get a timeline of when I should expect my internet service to be working? I work from home and this has been impacting my ability to take on projects and make a living. I am wondering if I will be able to work on some projects that start in a few weeks.

Thank you

Responses

Oldest First

Selected Oldest First

XfinityQuemekia

Official Employee

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1.2K Messages

20 hours ago

Please accept our sincerest apologies for the length of time you’ve been waiting and for the billing notices you've received. I'd be more than happy to look more into your concerns @user_frdn32!

Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

0

EG

Expert

•

118.4K Messages

3 hours ago

Concern moved here to the Customer Service help section.

0

Customer Service

user_frdn32

Need help with buried line install

XfinityQuemekia

EG

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