Need help with 1 Gig Wi-Fi Boost Guarantee override

Question

I am a Gigabit customer trying to reach the Digital Care team regarding a manual assessment override for my dead zone. Please send me a private message request so I can share account details. I just spoke to an app chat agent who refused to process an assessment override and falsely claimed the pods are 'no longer in service' to try and force me into a $15/month Xpro plan. Can a forum Digital Care specialist please review my account history, override the app test, and process my complimentary hardware extension?

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityMartyR · Answer

user_xq34aw  We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction! You will want to ensure you meet the eligibility requirements for the WiFi Boost Guarantee, and run a Network health check in the Xfinity app. The following article will outline everything you need to know, and the process to run the network check.  WiFi Boost Guarantee overview

Customer Service

user_xq34aw

Need help with 1 Gig Wi-Fi Boost Guarantee override

EG

XfinityMartyR

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