Visitor
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1 Message
Need Help Updating My Equipment
Hi, I have been trying to go to the website to update my equipment but the site does not load at all. Any other way to do it or should I call customer service?
Visitor
•
1 Message
Hi, I have been trying to go to the website to update my equipment but the site does not load at all. Any other way to do it or should I call customer service?
XfinityChelseaB
Official Employee
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2.1K Messages
13 hours ago
Hello @muse29, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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