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DRSQUBA
20th Anniversary celebration
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Regular Visitor

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14 Messages

Thursday, January 4th, 2024 4:49 AM

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Need help trying to reduce bill but also adding on two Xfinity mobile devices

Currently I pay $299 for internet, cable tv, add-ons Netflix uhd, HBO Max and AMC+ my contract expired quite some time ago. We mainly use 1-2 desktop PCs, 2 smartphones, one smart TV with the x1 4k dvr box and 1 TV with just a regular box.

We want to try and lower our bill but at same time also add two new phones from Xfinity mobile either the Samsung Galaxy s23 ultra or Google Pixel 8 pro.

Our current Internet speed is more than what we need so we are willing to reduce our speed also we currently pay for a home landline service that we no longer want 

We are also willing to change our tv package but need to make sure we still can watch ae network, history channel, discovery,reelz network and yes network also we want to keep our add-ons as is or possibly change HBO max to the 4k uhd plan

We always pay on time and early sometime. Any help is appreciated with this. Also for the two new Xfinity mobile devices we don't want to pay anything up front like deposit or that or pay lesser amount than what the app says so 

Question

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Updated 

1 year ago

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XfinityMarcus

Official Employee

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1.5K Messages

1 year ago

@DRSQUBA, thank you for taking the time to reach out to us here using the Xfinity Community Forums page. I know how important it is to have a bill within a reasonable budget. We can definitely assist you with options to decrease your overall costs while maintaining value. As for your mobile devices, are you trying to create new lines or add devices to already existing lines?

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DRSQUBA

Regular Visitor

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14 Messages

Add new lines as we currently use TracFone for our mobile service and would rather change to Comcast 

1 year ago

0

XfinityShawn

Official Employee

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1.5K Messages

@DRSQUBA I would recommend reaching out to one of our Xfinity Mobile experts as they will be the ones to further asssist you with your mobile billing concerns. You can reach the team by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://comca.st/3qrQU2Q. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

DRSQUBA

Regular Visitor

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14 Messages

Okay thank you but is there anything we can do about my regular bill for tv and Internet 

1 year ago

0

XfinityShawn

Official Employee

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1.5K Messages

@DRSQUBA We definitely can help you with finding a new promotion to help lower your bill. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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