Visitor
•
1 Message
Need help scheduling an unburied fiber drop line
Hello, I have an exposed fiber line in my yard that needs to be buried. Support agents have scheduled three standard technician visits so far, and all three techs confirmed there is no active Drop-Bury work order on my account. Can an official specialist please assist me via Direct Message to get a construction bury ticket submitted?
EG
Expert
•
123.1K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRaul
Official Employee
•
3.3K Messages
6 hours ago
@user_ox3k3g You've come to the right place to getting this line buried. Let's continue our conversation via DM.
0
0
user_j39fwo
Visitor
•
1 Message
2 hours ago
Xfinity is not delivering good customer service as they outsource contact info overseas to employees who can not deliver on service requests local and inconvenience the customer as well as not needed technicians checking for internet connection which is not the issue! Shame
0
0