Visitor
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1 Message
Need Help Scheduling A Maintenance Crew Appointment
In December of 2025 I put in a bury cable request after learning that the current line to the pedestal in my back yard was temporary. In March 2025 i learned that the job wasn't completed when all of a sudden my internet went out - the temporary line had been cut by the neighbor's lawn mowing service. I submitted an urgent customer service ticket to have a residential technician come out. He repaired the line and put in another ticket to have the maintenance crew come out and bury the line. I heard nothing til June when I had another residential tech come. Since June 1 i have had 5 interactions with service agents in the Xfinity app and 3 residential technicians come out. I keep asking for a Maintenance crew to bury and connect the line but no luck. I am told I have an open ticket but yet no one comes out.
I am desperate to get this resolved. Starting to consider changing to a competitor. Any help would be appreciated.
XfinityThomasA
Official Employee
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3.6K Messages
3 hours ago
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