Visitor
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2 Messages
Need help returning equipment
I have tried the assistant, I have tried calling. I need help with what to do about one piece of equipment my ex tossed. I don't want to just keep paying endlessly, but I can't find any help to get to a resolution. Suggestions?
Latoque
Expert
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29.7K Messages
4 days ago
Moved from Email forum.
@user_3lui0i
You can return Xfinity gear at most UPS stores. If you do, make sure you get a receipt for it.
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user_3lui0i
Visitor
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2 Messages
4 days ago
That's the problem. My ex threw out one of the TV boxes (the smallest one). I don't want to pay month after month for a piece of equipment I no longer have. I would like to just settle up on what the cost of that box is, and have my bill only reflect what I'm actually using. (Internet only now)
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XfinityJohnG
Official Employee
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1.9K Messages
4 days ago
Thank you for reaching out here @user_3lui0i. That is certainly an issue we can assist you with from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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