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glr_08
1st Topic

Visitor

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1 Message

10/04/2026 6:23 PM

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Need help removing TV service / switching to Internet-only

Hello, I currently have a TV and internet bundle, but I do not use the TV service at all. I am looking to completely remove the TV service from my account and move to a current standalone internet-only plan (like the 300 Mbps or 500 Mbps tier). I tried doing this online but the website forces me to keep a TV plan. Could an official agent please assist me with this downgrade? Thank you!

Question

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Updated 

15 hours ago

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Official Solution

XfinitySean

Official Employee

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1.1K Messages

15 hours ago

Thank you again for reaching out and giving us the opportunity to review your services with you! I'm happy that we were able to find a plan that better suits your needs. If anything comes up in the future, you're more than welcome to reach out again by posting here on the forums, and our team will be ready and eager to help! I hope you have an amazing week!

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XfinityMarcus

Official Employee

 • 

2.4K Messages

2 days ago

glr_08 thank you for using the Xfinity Community Forums page to reach out today. I am more than happy to assist you with your switch to an internet only package. I can understand not finding the value in the video service if you aren't using it. Let's get your account pulled up together to review your options and get a little information for a better understanding of the best package for your usage needs.

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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