Need help removing TV service / switching to Internet-only

glr_08 thank you for using the Xfinity Community Forums page to reach out today. I am more than happy to assist you with your switch to an internet only package. I can understand not finding the value in the video service if you aren't using it. Let's get your account pulled up together to review your options and get a little information for a better understanding of the best package for your usage needs.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.