Visitor
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1 Message
Need Help Removing Rental Modem from Account
Hi Xfinity Support,
A technician briefly installed an Xfinity-branded modem at my home for testing purposes. I’m still using my own modem, but my account now shows both devices and I just received an email saying I’ll be charged $18/month for the rental. I chatted with a live agent who denied the charge, but the rental modem is still listed on my account.
Please remove the rental modem and confirm that I will not be billed for it. I’m unable to reach support via phone or app.
Thank you.
XfinitySean
Official Employee
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100 Messages
7 days ago
Hi there user_dq66s4! Thank you for reaching out through our community forums! I'm sorry you've had trouble getting that modem removed from your account. We'd be more than happy to assist. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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