Visitor

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1 Message

09/05/2026 5:28 PM

Need help relocating external cable

I would like some help with relocating the external cable for Internet. I would like to have it moved to a different part of my house. Thank you!

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Official Employee

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3.5K Messages

21 minutes ago

 

user_y6o373,

Thank you for reaching out, and I'd be happy to help with that! If you'd like to relocate the exterior cable line to a different area of your home, we can review the options available and, if necessary, schedule a technician to assess the relocation. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can review your account. Once we have that information, we'll be happy to discuss the requested location change and any applicable installation requirements. We look forward to assisting you! 

 

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