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user_jeph1
1st Topic

Visitor

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1 Message

Wednesday, June 18th, 2025

Need Help: Peacock Premium Activated on Wrong Account - Want to Transfer to Different Account

Issue Summary: I accidentally activated my Xfinity Peacock Premium benefit on the wrong Peacock account and need to remove the activation from that account so I can activate it on my preferred Peacock account instead.

Current Situation:

  • I have an active Xfinity account with Peacock Premium benefits
  • The Peacock Premium is currently linked to a Peacock account I don't want to use
  • I want to unlink/remove the activation from the current account
  • I want to activate the Peacock Premium on a different Peacock account

What I've Tried:

  • Searched through my Xfinity account settings for unlinking options
  • Looked for cancellation/management options on both Xfinity and Peacock websites
  • Reviewed the standard activation instructions, but they don't address switching between accounts

What I Need: I need assistance from Xfinity support to either:

  1. Unlink my current Peacock account from my Xfinity benefits, OR
  2. Transfer the Peacock Premium activation to my preferred Peacock account

Account Information Ready: I'm prepared to provide my full name and service address via direct message to resolve this issue.

Request for Help: Can an official Xfinity employee please assist me with this account linking issue? Based on other forum posts, this seems to require backend assistance that regular customer service cannot provide.

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Updated 

5 hours ago

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XfinityThomasA

Official Employee

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2.9K Messages

4 months ago

 

jephcadet - Thank you for sharing the detailed steps you've taken to activate Peacock on your Xfinity account. You have reached the right team for help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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user_cp

Visitor

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1 Message

I currently have this same issue. I just bought Xfinity. When setting up my Peacock Premium, I forgot to double-check my email and used the wrong one. Is there some way to deactivate the subscription on the wrong email/account then reactivate it on the right email/account?

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6 hours ago

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XfinityQue

Official Employee

 • 

151 Messages

 

user_cp, I understand, and thank you for reaching out. We wouldn't be able to manage your Peacock profile on our end to change the email/profile listed. You could attempt to update the email as listed here: https://www.peacocktv.com/help/article/how-do-i-update-my-email-address, or reach out to Peacock support regarding adjusting the profile.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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