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Need Help: Peacock Premium Activated on Wrong Account - Want to Transfer to Different Account
Issue Summary: I accidentally activated my Xfinity Peacock Premium benefit on the wrong Peacock account and need to remove the activation from that account so I can activate it on my preferred Peacock account instead.
Current Situation:
- I have an active Xfinity account with Peacock Premium benefits
- The Peacock Premium is currently linked to a Peacock account I don't want to use
- I want to unlink/remove the activation from the current account
- I want to activate the Peacock Premium on a different Peacock account
What I've Tried:
- Searched through my Xfinity account settings for unlinking options
- Looked for cancellation/management options on both Xfinity and Peacock websites
- Reviewed the standard activation instructions, but they don't address switching between accounts
What I Need: I need assistance from Xfinity support to either:
- Unlink my current Peacock account from my Xfinity benefits, OR
- Transfer the Peacock Premium activation to my preferred Peacock account
Account Information Ready: I'm prepared to provide my full name and service address via direct message to resolve this issue.
Request for Help: Can an official Xfinity employee please assist me with this account linking issue? Based on other forum posts, this seems to require backend assistance that regular customer service cannot provide.
XfinityThomasA
Official Employee
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2.5K Messages
14 hours ago
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