1 Message
Need help now!! Not a bot
I pay a ridiculous amount of money for your service and I can never get an agent when I need one. All I get is the stupid ridiculous live chat but who has no idea how to route someone to an agent. They keep asking the stupidest questions. I work my [Edited - Language] off and finally sit down to watch TV and my TV won’t work. I want to speak to a human when I have this problem. Your customer service is horrendous
XfinityJamesC
Official Employee
•
2K Messages
9 hours ago
Greetings, @user_y2axng! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0