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user_s2e8gt
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Thursday, May 14th, 2026 1:19 AM

Need help, multiple calls for HOURS

I have spoken to multiple agents including supervisors and recorded conversations of them promising to do things to help my case and solve an issue, for them to not follow through. My case doesnt make sense and something is wrong and nobody will fix it. I am being scammed . I need to file a complaint as high as it goes. This is fraud what is happening 

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4 hours ago

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XfinityThomasA

Official Employee

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3.5K Messages

4 hours ago

 

user_s2e8gt - Thank you so much for your feedback and for joining us here on the Xfinity Forums—we truly appreciate you reaching out. You’ve definitely come to the right place for support, and I’m here to help. To better understand what’s going on, could you please share a brief overview of the issue you’re experiencing? I noticed you mentioned concerns about fraud, and I want to make sure you’re connected with the right resources. Have you had a chance to reach out to our Customer Security Assurance (CSA) team? This team has dedicated experts who actively monitor and respond to threats such as phishing, spam, compromised devices, online fraud, and other cybersecurity concerns. We’ll work through this together.

 

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