Visitor
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1 Message
Need help making new tech appointment
This week, a technician came over to activate the coaxial outlet in our bedroom. Outside, they installed a box that connects directly to the bedroom outlet. However, we later realized that it would be more convenient to have the connection in the living room instead.
We would like to deactivate the bedroom coaxial outlet and activate the existing coaxial outlet in the living room so that we can officially connect our router there.
The issue is that I can't seem to schedule an appointment through the Xfinity app because it only appears to allow appointments when there is an issue with the connection or equipment. We don't currently have any connection or equipment problems—we simply need to relocate the active coaxial connection.
Currently, I dont know any other way to successfully make an appointment. Any help would be greatly appreciated.
EG
Expert
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120.2K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.6K Messages
41 minutes ago
Thank you for reaching out. @user_dcrxvm . I'd be happy to help with that.Please send us a DM with your full first and last name, along with your complete service address. Once we have your account pulled up, we can review the setup and determine the best way to get the living room coaxial outlet activated so you can relocate your modem to the preferred location. We look forward to assisting you further! 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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