Visitor
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4 Messages
Need help lowering bill / switching to internet-only plan......
Hi. My current two year agreement is ending soon, and my bill of $105 monthly is too expensive. Can you help me convert/downgrade my current internet and local channels package to a standalone internet plan to take effect the day my contract ends on August 17.
Specifically, I would like to transition to your 300 Mbps Internet plan with Unlimited Data and the included modem/router for $45/month.
Right now, Metronet has 100% fiber active locally and is much less expensive. If you can set-up my account to roll directly into Xfinity's standalone $45 monthly internet package when my current contract finishes, I will gladly stay with you. Otherwise, please let me know how to go about cancelling my account when the contract ends so I can schedule a Metronet install.
Thanks for your help.
XfinityJustinC
Official Employee
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2.4K Messages
2 hours ago
Hello, @user_bzkga4 thank you for taking time to create a post over Xfinity Forums. I completely understand wanting to look at promotion options with your current one se to expire. I did want to help get the proper expectations set up that we can only place an order out up to 30 days. So with you mentioning that your looking to set that up to run concurrent when your current one expires, that would need to wait until 7/18 since July would have 31 days.
I can do a review for you now and I can see what is currently available, or if you'd like I can set a follow up with you to continue once we're at the 30-day mark of when your promotion is set to expire. Please let me know which option works best for you.
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