Visitor
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1 Message
Need help installing MoCA coax ethernet connection on my house network
I have a XB8 that has MoCA capability but I don't know where my coax cables in my box outside my house which rooms they go to, how would i identify which cables go where and if they are electrically hot/active or not. I also need to replace a splitter, as the splitter I currently have does not support MoCA. Is there a way to get someone to help me with this? I need support to do this. I am willing to pay if necessary, but would prefer to do it myself.


EG
Expert
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116.8K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.3K Messages
16 hours ago
@EG Thanks!
@totodile32 We appreciate you reaching out here in our community about the MoCA installation. We're happy to help. We'll continue in your Direct Message for now to collect your name and address.
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EG
Expert
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116.8K Messages
4 hours ago
@XfinityLinda @totodile32
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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