2 Messages
Need Help Identifying Where Xfinity Cables Enter Home
We just moved into a new home. There are several boxes attached to the outside of our house with coax wires entering and exiting them. The former owners apparently had cable/internet service with a different provider before moving to AT&T. We are having new siding installed and want to clean up and remove the unnecessary boxes and cables but want to make sure we don't remove anything necessary for our Xfinity services. Can I have an Xfinity tech come out and identify what is active equipment on the exterior of the house?
EG
Expert
•
110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMichaelC
Administrator
•
4.2K Messages
2 years ago
Thanks for getting this moved over, @EG!
Hello, @user_f275dd! Thanks for reaching out to us on the forums. I apologize to hear that you may have a lot of coax cables coming out of the main junction area causing some confusion. Do you happen to have any gray boxes on the side of the house that say "Comcast" on them, or do you see any with a wire running down into the ground?
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
2