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user_f275dd
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Thursday, September 21st, 2023 5:05 PM

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Need Help Identifying Where Xfinity Cables Enter Home

We just moved into a new home. There are several boxes attached to the outside of our house with coax wires entering and exiting them. The former owners apparently had cable/internet service with a different provider before moving to AT&T. We are having new siding installed and want to clean up and remove the unnecessary boxes and cables but want to make sure we don't remove anything necessary for our Xfinity services. Can I have an Xfinity tech come out and identify what is active equipment on the exterior of the house?

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Updated 

2 years ago

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EG

Expert

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110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMichaelC

Administrator

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4.2K Messages

2 years ago

Thanks for getting this moved over, @EG!

Hello, @user_f275dd! Thanks for reaching out to us on the forums. I apologize to hear that you may have a lot of coax cables coming out of the main junction area causing some confusion. Do you happen to have any gray boxes on the side of the house that say "Comcast" on them, or do you see any with a wire running down into the ground?

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user_f275dd

2 Messages

One one side of the house, there is a box labeled AT&T with coax cables coming out and running down the entire side of the house and into the crawl space. Immediately below that box is another gray box, this one without a label. It simply says, "WARNING - Unauthorized use of cable service prohibited." Below that is a long rectangular silver box with one coax cable running out from the bottom. 

On the other side of the house, there is a gray Xfinity box with at least one black coax cable running into it and a gray conduit directly underneath it. 

I would like to upload photos here but I don't see how so I've uploaded the photos to the following link: https://imgur.com/a/vNsPnBP

2 years ago

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XfinityBrianH

Official Employee

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1.3K Messages

Thanks so much for providing the link to the photos. The Xfinity box would have our line running into it and should feed into the house from there. Any lines not connected to the Xfinity box would most likely be for other utilities. 

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2 years ago

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