Need help from Xfinity Support – internet‑only plan changed without clear approval

Hi, I’ve been a Comcast/Xfinity customer for over 10 years.

My internet‑only plan was $50 per month. My recent bill increased to $75 per month. On my last call, the agent offered me new plans ($75/month higher speed with a phone line, and $55/month same speed for 1 year) and tried to add a phone line I clearly said I do not want.

I did not clearly approve any new plan. I only clicked the text link to view the plan, and the link is now expired. The agent said I approved the plan, but that is not accurate. I have a recording of the call where I say several times that I do not want a phone line.

I only want an internet‑only plan, no phone line.

I need help from Xfinity Support to:

1. confirm what plan and price are currently active on my account,

2. remove any new plan or phone line that was added without my clear consent, and

3. either restore my previous $50/month internet‑only plan or offer your best internet‑only loyalty/retention price.

Could an official Xfinity Support member please send me a Direct Message so I can share my account details privately?”