df18's profile

New Poster

 • 

1 Message

Thu, Sep 17, 2020 2:00 PM

Need help from comcast

They have terrible help services.... I have moved from my house and terminated my service with them as of two months ago. The agent on the phone said that I was paid up and closed out at $0. 

 

I received a text message today with an automated account access code like someone was trying to gain access to my account. So I looked up my old password/username and logged in. Of course, comcast thinks I owe them money... again not true. 

 

So summation: 1) someone was trying to gain access to my account. 2) for some reason I have a bill. Comcast: solve this problem please. 

Responses

ComcastMorgan

Official Employee

 • 

2.5K Messages

8 m ago

Hi, df18. That sounds frustrating! I want to help. I'd like to take a look at your account to see what I can do. We should be able to clear everything up for you.

 

Please start by sending me a PM with your first and last name. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

We will go from there!

I am an Official Comcast Employee.
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