dallasmabry's profile

Wed, Dec 2, 2020 7:00 AM

Need help establishing new construction internet service

I just recently built a new house and am ready to move in but I realized there is no internet connectivity run to the house.  How can I get Xfinity to come out and connect the service?

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Expert

 • 

25.8K Messages

6 m ago

@dallasmabry 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.5K Messages

6 m ago

Good afternoon, dallasmabry. Thanks for posting here! We're happy to have you. I can go ahead and see about opening a serviceability request for you. To get started, please send me a PM with your first and last name, physical address of where you'd like to get service, and your best contact number.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

We look forward to speaking with you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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