New Poster
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1 Message
Need help deleting old address
I need to get an old address removed that has no services.
there are two addresses on my account. One of them is an old address that no longer has any services. However, for some reason, when I try to order a new phone on my Xfinity mobile account, The address is still set to the old address. When I tried to change my primary account back to the old address, I can't actually do anything on the site because there are no services connected.
there are two addresses on my account. One of them is an old address that no longer has any services. However, for some reason, when I try to order a new phone on my Xfinity mobile account, The address is still set to the old address. When I tried to change my primary account back to the old address, I can't actually do anything on the site because there are no services connected.
Responses
ComcastJosephB
Official Employee
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294 Messages
4 m ago
Hello, @mrpughtheshop, how are you? I hope all is well. I'm sorry to hear about the issue seeing your old account once you log in. We can get this fixed. Please reach out to us at (888) 936-4968 when you have a moment. Our Xfinity Mobile team can take the right actions to get this resolved. We are not equipped to support mobile on forums right now but we will always do all we can to assist and communicate accurately.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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