Visitor

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6 Messages

Saturday, January 31st, 2026 10:58 PM

Need help contacting Xfinity Support via DM

I’m trying to send a direct message to Xfinity Support but don’t see the Messages option yet. 

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Official Employee

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793 Messages

8 hours ago

Hey there user_8o9k0v and thanks for joining us in our community 👍 Sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines, so you would need to voice any concerns or questions you have here first, and if needed we can invite you to send us a direct message.

That said we're happy to help! Please let us know how we can 🙌

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