1 Message
Need help contacting Engineering/Construction for an update on my ticket
Hello,
Over a year ago I was told there was an open ticket to service my residence, with service to be available by November 2022. Then in November 2022, I was told January 2023. Then in January, I was told it would be July 2023. Well, we're getting close to January again and when I check the availability through the website, my address still does not have it.
The FCC website at the time even showed Xfinity 1.2Gb service to my address. When I challenged that claim, they simply withdrew the service listing.
How can I get my ticket moving forward again? We literally bought this house because of the promise that we'd have service almost immediately.
Can someone contact me to get my details and provide an update?
Thanks.
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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869 Messages
1 year ago
Good afternoon @ottonym. We can certianly check the status of your ticket and see if we can get you some more details about adding service to your home. Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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