Visitor
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1 Message
Need Help Closing Old Internet Account and Keeping New 5-Year Price Guarantee
I need help closing an old Xfinity Internet account after a new account was created at the same service address. I want to keep the new account with the 5-Year Price Guarantee.
XfinityDena
Official Employee
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4.6K Messages
1 hour ago
I can assist you @user_6xvjh3 We can assist you with your account. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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