Need help changing plan - Chat agent does not allow

Hello, due to my cablecard being at end of life, my Tivo dvr will no longer function w/Xfinity. I wish to change my plan to remove TV and keep my Internet and Voice. I can be reached at [Edited: "Personal Information"].

Responses

Accepted Solution

XfinityVictor

Official Employee

•

963 Messages

21 days ago

user_z8uvex Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

1

0

U

user_z8uvex

2 Messages

Thank you, I have sent the DM.

21 days ago

0

XfinityAlyssaA

Official Employee

•

1.8K Messages

20 days ago

Thank you for allowing us to help change your plan and resolve your concerns @user_z8uvex, we appreciate it. If there is anything we can help with in the future, please don't hesitate to create a new post and our team will be happy to help.

0

Customer Service

user_z8uvex

Need help changing plan - Chat agent does not allow

Was this helpful?

XfinityVictor

user_z8uvex

XfinityAlyssaA

New to the Community?