Visitor
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2 Messages
Need help changing my moving date for Xfinity transfer.
Is there anyway you can change the date after the order was submitted?
Visitor
•
2 Messages
Is there anyway you can change the date after the order was submitted?
Accepted Solution
Official Solution
CCXavier
Official Employee
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695 Messages
2 years ago
Hello @geolovi , it is nice to meet you! Thank you for providing me your name and address privately and thank you for being a valued Comcast customer. I know business is earned and I appreciate you making us your choice of provider, here's to many more years with you 😀! Not to worry, I know things happen when moving, I was able to change both the disconnect order for the old address and the move to the new address for the same date 9/28. We will set a reminder to circle back with you to make sure the move went well and you are happy with your services. In the meantime, did you have any other questions or concerns I can help you with?
(edited)
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EG
Expert
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107K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCXavier
Official Employee
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695 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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