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user_hq0p7r
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3 Messages

Monday, January 19th, 2026 6:42 PM

Need help cancelling my account today

I am trying to cancel my account today and need help.  Xfinity not making it easy.  Please advise

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2 hours ago

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EG

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115.5K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_hq0p7r

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3 Messages

I'm trying to cancel my Xfinity services today but I am having a hard time doing it

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2 hours ago

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user_hq0p7r

Visitor

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3 Messages

It keeps sending me to the retention department.  I don't want to speak with an agent, just cancel my account

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2 hours ago

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XfinityBenjaminM

Official Employee

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2.7K Messages

2 hours ago

 

user_hq0p7r Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to leave us, and we'll do our best to help you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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