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user_ouztac
1st Topic

Visitor

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1 Message

Saturday, August 29th, 2026 3:01 AM

Need help cancelling Internet service online

Hi, I have already moved abroad and no longer live at my previous U.S. residence and no longer need my Xfinity Internet service.

I tried using the Xfinity Assistant to cancel my service, but it only offered a phone call or callback. Since I no longer have a U.S. phone number, I would therefore like to complete the cancellation entirely online through the forum or direct messaging.

Could an Xfinity Support representative please help me cancel my Internet service and close the account?

Thank you very much for your help.

Question

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Updated 

2 hours ago

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XfinitySean

Official Employee

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913 Messages

2 hours ago

Hi there, and thanks for reaching out here on the community forums, user_ouztac! We're sorry to see you go, but we can absolutely help with getting your account is squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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