Visitor
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1 Message
Need help canceling an iPad Xfinity Mobile line without calling
I need to permanently cancel only the Xfinity Mobile cellular data line associated with my iPad. I do not want to transfer or keep the number. Please keep my Xfinity Internet service active.
I have tried Xfinity Assistant and text support but have not been able to complete the cancellation. I need written assistance because I cannot communicate by phone in English. Please contact me by direct message.
XfinityJon
Official Employee
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1.9K Messages
58 minutes ago
Good afternoon user_eymcre. You have reached the right team, and I will be happy to assist you further. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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