Visitor
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1 Message
Need help bridging account tenure for Diamond Peacock reward
I received the Diamond tier email for Peacock Premium, but the redemption portal reports that I am not eligible due to an old address change. I need assistance bridging my tenure history to my active account.
XfinitySeth
Official Employee
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1.5K Messages
3 hours ago
Hey there norflum2 👋 I'm glad you came to us for help with your Peacock Premium benefit! As a Diamond member, we first and foremost appreciate the years you've been with us to earn that status, so we definitely want to ensure you're able to take advantage of your rewards. When trying to activate your Peacock offer, are you getting the message that states your "Your Xfinity account is already linked to another Peacock account."?
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