Visitor
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1 Message
Need help asap
Today was my second appointment , you guys send the same technician as before that couldn’t do his job, saying that he created a ticket for a different crew to connect something called mdu because he couldn't find the signal. I need help with this asap the technician you guys send twice was very rude and unprofessional saying he didn't know how to do that job, and is imposible that all my neighbors got Xfinity connected except me. Need help with the right technician .
XfinityTommy
Official Employee
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3.2K Messages
2 hours ago
Good morning Zaili1989. Apologies for the issues in getting service setup. This is an apartment? When the tech mentioned mdu, that is just an acronym for "multi dwelling unit", that would mean there is some type of feeder room or box on site that would require activation. Is this a new build or recently serviced portion of the property that might have had another service provider?
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