Visitor

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3 Messages

Wednesday, May 6th, 2026 1:32 PM

Need help applying SheerID Student Discount

I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.

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Expert

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117.8K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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4.1K Messages

9 hours ago

@mw1093 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Can you clarify what website is looping? Have you already tried clearing your cache and cookies? What web browser are you using?

(edited)

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