Need help applying SheerID Student Discount

The Xfinity website doesn't show the $40 student discount option when I click the link from the SheerID email. I am in an Incognito window now, but the site is asking me to confirm the existing account at my address. I know these student deals are sometimes labeled for 'new customers,' but as a doctoral student, I’m looking to transition my current account to the student rate rather than opening a second one at the same address. Can you help me apply this manually so I don't accidentally mess up my billing?

@mw1093 Are you able to confirm the existing account? It sounds like the error with the looping may have been resolved by the incognito window. Are you receiving a specifc error?

Even when I did it with incognito mode, I still didn't see the $40 a month student deal.

Hmm, that is certainly strange @mw1093! We would be more than happy to look into things further on our end and ensure you are getting the proper student discount applied. Can you please send us a DM to get started? 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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