Visitor
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1 Message
Need help adjusting current plan
I currently bundle TV and Internet, but would like to see what my current bill would be if I dropped cable TV and downgraded by internet to 1 gbps. The online plan builder doesn't allow me to drop TV. How would I go about making these adjustments to my current plan and see my new monthly total? Thanks!
XfinityJeffB
Official Employee
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307 Messages
1 hour ago
Hello user_3a2inx, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I am happy to help. To do so, I will need some account info best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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