Visitor
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1 Message
Need help adding promotion code MC50
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. Thanks!
EG
Expert
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117.1K Messages
19 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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1K Messages
19 days ago
Hello @helloangello, thank you for taking the time to leave a post. Sorry to hear you encountered issues adding a promo code to your order. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Thanks @EG
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XfinitySeth
Official Employee
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987 Messages
10 hours ago
Hi again helloangello 👋 I wanted to swing by one more time to thank you again for working with us on getting this promotion added to your order for you! I'm glad we were able to make sure you could take advantage, and you should be receiving your prepaid card code within the next 90-days via email 👍
Don't hesitate to make a new post if you need us in the future, and take care!
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